REFUND POLICY

This policy summarises the rules set out in our Terms and Conditions of Sale, which prevail in the event of any discrepancy.

14-day right of withdrawal

You may withdraw from your purchase, without giving any reason, within 14 days of receiving your order. This right is offered to all customers, whatever your country of delivery.

To do so, email contact@altarvision.com before the 14-day period expires, quoting your order number. We will confirm receipt and send you the return instructions.

Returns

• Products must be returned within 14 days of your withdrawal notice, to our address in Jaxu (64220), France.
• Return shipping costs are at your expense, including any customs fees applicable to the return. We recommend a tracked service; the products travel at your risk until we receive them.
• Products must be unworn, unwashed, unused, complete, with all labels and tags attached, and, where possible, in their original packaging. Products that have been worn, washed, used, damaged or altered will not be accepted, and any diminished value resulting from handling beyond what is necessary to inspect the product may be deducted from the refund.

Refund

We refund the price of the returned products and the standard outbound shipping cost within 14 days of being informed of your withdrawal, once we have received the products or proof of their shipment. The refund is made to the original payment method. Customs duties and import taxes paid in your country are not refunded.

No returns, exchanges or refunds outside the above

Apart from the right of withdrawal and the legal warranties, no return, exchange or refund is accepted — including for size or change of mind after the 14-day period. Please check the size guides before ordering. Orders cannot be cancelled or modified once validated and paid.

Defective or non-conforming products

All products are covered by the legal warranty of conformity (2 years) and the warranty against hidden defects. If your product is defective or does not match its description, email contact@altarvision.com with photographs; return costs for a non-conforming product are borne by us. Customers outside France also benefit from the mandatory consumer protections of their country.

Damaged parcel

Check your parcel on delivery. If it is damaged or a product is missing, note reservations with the carrier and contact us within 3 days at contact@altarvision.com, with photographs.